Beyond chatbots: How conversational AI makes customer service smarter The first are conversational AI specialists, with platforms that have user interfaces tailored for both the technical and non-technical user; out-of-the-box integrations; and a wide variety of channels. “Those are the ones that Gartner has called out as leaders in the space,” he said. “Cresta’s AI-solutions… Continue reading Conversational AI provider NLX raises $5M to enhance voice-driven customer support
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Conversational AI in Healthcare: 5 Key Use Cases Updated 2023
Conversational AI in Healthcare: Definition + Use Cases In fact, it can even turn away the user who might prefer to speak to a human the next time. Engaging – Even if it is obvious that the user is conversing with a bot, it is good to give the bot a certain personality. Not only is… Continue reading Conversational AI in Healthcare: 5 Key Use Cases Updated 2023